The User has the right to submit a written complaint in the event of a change in contractual terms by the Operator.
The complaint must be sent electronically to the Operator's official address: info@telkos.net.
The User's written complaint must be submitted to Operator within fifteen (15) days from receipt of the invoice for the service provided, if the complaint refers to the amount invoiced for the service provided and within thirty (30) days from the provision of the service, if the complaint refers to the quality of the service provided.
The Operator is obliged to handle the User's complaints about channels within seven (7) days after receiving the complaint and the complaints about internet services within fifteen (15) days after receiving the complaint.
Complaints related to the interruption of channel service must be handled no later than three (3) days from their submission.
In cases where the parties' attempts to resolve disputes through negotiations fail, the parties may initiate a dispute resolution procedure at RAEPC.
If the User wishes to address RAEPC with a request to resolve a dispute with the Operator, he must submit the request to RAEPC within fifteen (15) days after receiving the written response from the Operator.
