How many television channels are included in the TELKOS platform?
The TELKOS platform includes over 260 television channels, including national, international, sports, film, documentary and children's channels.
What is the internet speed that TELKOS offers?
TELKOS offers high-speed internet, ranging from 50 Mbps up/down to 500 Mbps up/down, depending on the package chosen.
Where can I contact in case of any breakdown?
In case of any technical problems, you can contact us:
- Through our official phone numbers which you can find in the Contact section.
- Via email
Technical support service is available 24/7.
In which neighborhoods of Pristina does TELKOS have a presence?
TELKOS services are available in these areas of Pristina:
Dardani, Ulpianë, Zona Qendër, Aktash, Lagjja e Muhaxherëve, Pejton, Velani, Bregu i Diellit, Rruga B, Taslixhe, Sofali, Tokbashqe, Tophane, Kodra e Trimave, 4 Llullat, Arbëri, Hajvali.
What should I do if the red light (LOS) appears on the modem?
If the red LOS light appears, please follow these steps:
- Check the fiber cable behind the modem;
- Press the ON/OFF button and wait a few minutes;
- If the problem persists, contact our support service;
How can you rescan TV channels?
To rescan channels:
- With the remote control, go to Menu.
- Select Installation
- Click Autosearch.
- Wait until the process is complete.
Is the contract binding?
Yes, the contract is binding for the period for which it is concluded.
You are only exempt from the contract if the equipment is purchased by the customer.
Where can payments be made?
Payments can be made through:
- Our main points of sale, the addresses of which can be found at ______
- Through authorized distributors: Western Union, RIA
- Banking
- Official website of TELKOS (E-PAYMENT)
What are the opening hours of the points of sale?
Points of sale are open every day from 08:00 - 20:00
What should I do if No Signal appears on the screen?
If the No Signal message appears:
- Check the coaxial cable behind the receiver.
- Check the HDMI cable.
- If the problem persists, contact technical support.
What are TELKOS' offers?
TELKOS offers various internet and TV packages, tailored to family and business needs. For current offers, please visit the Telko website or Telko points of sale.
Are the connection and equipment free?
- The connection is free.
- The equipment is free and remains in the customer's use until the end of the contract.